Terms and Conditions


These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.


       1.         INTRODUCTION

2.         OUR RIGHT TO VARY THESE CONDITIONS

3.         USE OF OUR WEBSITE

4.         CHANGES TO OUR WEBSITE

5.         ACCESSING OUR WEBSITE

6.         YOUR ACCOUNT AND PASSWORD

7.         INTELLECTUAL PROPERTY RIGHTS

8.         NO RELIANCE ON INFORMATION

9.         LIMITATION OF LIABILITY

10.     VIRUSES

11.     PLACING AN ORDER

12.     PRICES AND STOCK AVAILABILITY

13.     RETURNS AND EXCHANGE POLICY

14.     UK DELIVERY POLICY AND OPTIONS

15.     WHAT HAPPENS AFTER PLACING AN ORDER


1. INTRODUCTION

These Terms and Conditions (the "Conditions") are the contractual agreement between the customer or visitor to the Website (indicated by references to "you" or "your"), and Designs by Shelley B. (indicated by references to "we", "us", or "our") in relation to your use of the www.designsbyshelleyb.co.uk website (the "Website") and your purchases from the Website.

When you visit www.designsbyshelleyb.co.uk or place an order on the Website you agree to be bound by these Conditions. Please read these Conditions carefully and make sure that you understand them before placing an order from our Website. Please note that before placing an order you will be asked to agree to these Conditions.

You should print a copy of these Conditions or save them to your computer for future reference.  Please note that these Conditions, and any contract between us, are only in the English language.

 

2.    OUR RIGHT TO VARY THESE CONDITIONS

We reserve the right to amend these Conditions from time to time as is deemed necessary, so please do check before ordering that you are comfortable with the Conditions which apply at the time.  These Conditions were most recently updated on 5th February 2014.  Should you not agree with any of the Conditions as shown at any time, you should cease using the Website.

 

3.    USE OF OUR WEBSITE

You are provided with access to this Website in accordance with these Conditions.  By using our Website, you confirm that you accept these Conditions and that you agree to comply with them.  Use of our Website includes accessing, browsing, or registering to use our Website.  If you do not agree to these Conditions, you must not use our Website.

 

4.    CHANGES TO OUR WEBSITE

We may update our Website from time to time, and may change the content at any time.  However, please note that any of the content on our Website may be out of date at any given time and we are under no obligation to update it.

We do not guarantee that our Website, or any content on it, will be free from errors or omissions.

 

5.   ACCESSING OUR WEBSITE

Our Website is made available free of charge.  We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access to our Website is permitted on a temporary basis.  We may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our Website.

You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Conditions and that they comply with them.

 

6.   YOUR ACCOUNT AND PASSWORD

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential.  You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Conditions.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at designsbyshelleyb@yahoo.co.uk

 

7.   INTELLECTUAL PROPERTY RIGHTS

All rights in the design, intellectual property and information on the Website are owned by us, and are protected as appropriate by copyright, trade marks and other intellectual property rights.  All material and content contained on the Website is for your personal non-commercial use only.

We strictly prohibit the reproduction, modification, distribution or incorporation into any other work of any or all of the material available on the Website except in so far as you may:

Copy, print or download extracts of material from the Website for the sole purpose of using the Website in good faith for domestic purposes or for placing an order through the Website; or

Copy, print or download extracts of material from the Website for the sole purpose of sending to individual third parties for their personal information provided that no commercial advantage or benefit is sought from so doing, and that you acknowledge us as the source of the material and you inform the third party that they must comply with the Conditions.

Any other use of the material and content and material of the Website is strictly prohibited and you agree not to nor assist in any such facilitation to copy, reproduce, transmit, publish, display, distribute or otherwise commercially exploit or create derivative works of such material and content.

You will be responsible for any breach of these Conditions and will reimburse us for any loss caused as a result of your misuse.

 

8.   NO RELIANCE ON INFORMATION

The content on our Website is provided for general information only. We make no warranties, either express or implied, as to the Website's accuracy, nor in relation to any transaction undertaken on or through the Website included but not limited to implied warranties of non-infringement, compatibility, security, accuracy or completeness.

Although we seek to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up-to-date.

 

9.   LIMITATION OF LIABILITY

Designs by Shelley B. reserves the right to withdraw or modify at any time the Website, or any part thereof, with or without notice, and will not be liable to you nor any third party in respect of any such modifications or withdrawals.  Your continued usage of the Website after any such changes shall be deemed to be acceptance of such change.

As permissible under applicable law we disclaim any and all warranties of any kind in relation to the products.  Your statutory rights as a consumer are not affected nor are your right of cancellation under the contract.

We are not liable in contract, tort including without limitation negligence, pre-contract or other representations (other than misrepresentations that may be deemed negligent or fraudulent) or otherwise out of or in connection with the Conditions for any economic losses including without limitation loss of revenue, profit, contracts, business or savings; loss of goodwill or reputation; loss of data; loss of anticipated savings; any indirect or other losses suffered or incurred by any party arising out of or in connection with the provisions of the Conditions.

In addition you agree to indemnify, defend and hold us and our officers, directors, employees, agents and suppliers harmless immediately on demand from and against all claims, liabilities, damages, losses, costs and expenses including reasonable legal fees arising out of any breach of the Conditions by you or any other liabilities arising out of your use of the Website or by any other person accessing the Website using your account or personal information.

We bear no responsibility or liability for your use of other Websites you may access via links within this Website that we do not control nor have responsibility for the content. Such links are provided as a service and their inclusion does not indicate any endorsement nor affiliation with such website.

Any liability incurred by the Company in connection with any contract for our products to which the Conditions may apply shall not exceed the price of the products.

We shall not be liable to you nor deemed to be in breach of any contract with you or the Conditions by reason of any delay in performing or failing to perform any obligations in relation to the products ordered by you, if the delay or failure was due to any cause beyond our reasonable control.

 

10.   VIRUSES

We do not guarantee that our Website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our Website.  You should use your own virus protection software.

You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.  You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack.  By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990.  We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.  In the event of such a breach, your right to use our Website will cease immediately.

 

11. PLACING AN ORDER

Our order process allows you to check and amend any errors before submitting your order to us.  Please take the time to read and check your order at each stage of the order process.

When you place an order on the Website, you make an offer to Designs by Shelley B. to purchase the goods and/or services shown in your order.  You will receive the following communications from us:

When an order is placed, you will visit a confirmation page from us acknowledging that we have received your order.  Please note that this is not a confirmation that your offer to purchase the goods has been accepted.

We will confirm our acceptance to you by sending you an email detailing the items you have purchased, together with confirmation that payment has been debited from the method of payment you have provided.

Further communication will depend upon the product or service you have purchased.

You may only purchase products from our Website if you are at least 18 years old.

By using the Website you warrant that any payment method used is your own and that there is sufficient credit to cover payment of the order placed.

Designs by Shelley B. reserve the right to end any contract with you should you breach any of the Conditions herein or fail to make payment when due, or should we have reasonable cause to suspect you have or are about to engage in any fraudulent or illegal activity.  We will suspend or terminate access to the Website accordingly and at any time, should we consider this to be necessary, and in the best interests of the Company.

 

12. PERSONALISED PRINTS

If you would like to place an order from outside of the UK please contact us at designsbyshelleyb@yahoo.co.uk PRIOR to placing your order to ensure that we are able to deliver to your address.  

After you have received your order confirmation e-mail you will then receive an e-mail containing a proof of your design before printing. Please allow up to 10 working days for this stage.

When your order is despatched you will receive an email with confirmation of the items despatched, the despatch method, anticipated delivery timeline, and delivery tracking information, if applicable.

Please see Section 18 for further information regarding our returns policy.

 

13. ONLINE INTERIOR DESIGN PACKAGES

All correspondence will be conducted via e-mail. We are therefore delighted to accept orders for online packages from anywhere in the world.

However, please note that any product recommendations that we suggest you purchase are only relevant in the UK and you will have to source a comparable product in your own country.

Within 48 hours of your payment having been processed, you will receive your online personal consultation questionnaire and any further instructions (depending on the package you have purchased). When you have submitted your questionnaire and relevant information you will receive a confirmation e-mail and we will commence our design phase.

Further timescales then vary according to which package has been purchased. Please see the website for further details.

Multiple rooms require additional time.

Please remember to seek any relevant professional advice (for example, from builders, electricians, plumbers etc.) before implementing your Design Package as Designs by Shelley B. cannot be held at all liable in any way for any work undertaken.

We do not offer any refund or exchange on any of our online design packages. However, we will do our best to ensure that you are happy with the results of the package you have purchased.

You can however upgrade to the full online interior design package from any of our online design packages. The cost of the cheaper design package already purchased will be refunded once you have purchased the full online interior design package.

 

14.  ALL OTHER DSB SERVICES

Any services conducted in person will require both you, the customer and client, and us, Designs by Shelley B., to sign a letter of agreement. This letter of agreement will be personal to each client and will act as a contract, setting out the terms under which we will work together.

 

15. PRICES AND STOCK AVAILABILITY

All prices are quoted in GB pounds sterling and are correct at the time of publication. The prices shown are the total price for the item (no VAT will be added) before postage and packaging.

We endeavour to display on the Website all items in our current range and to hold stock of all styles as shown.  Please note that the packaging of the products may vary from that shown on the images on our Website.  Occasionally an item will be out of stock and you can contact designsbyshelleyb@yahoo.co.uk to discuss a suitable alternative.

If we are unable to supply you with a product, for example because the product is not in stock or no longer available or because of an error in the price on our Website, we will inform you of this by email and we will not process your order.  If you have already paid for your products, we will refund you the full amount as soon as possible.

 

16. WHAT HAPPENS AFTER PLACING AN ORDER

We use all reasonable endeavours to ensure that product descriptions, specifications and photographs are as clear and accurate as possible but these are not intended to be binding and can only provide a general description of the products for sale.  Colour reproduction, material description and dimensions will provide a close representation, but we will not accept any responsibility for any variation in size, material or colour caused by browser software, monitor colour contrasts or computer systems used by you.

We make every effort to deliver within the timescales promised on the Website and in further communications with you after an order has been placed.  However, at times things do happen that are outside of our control and we will not be liable for any losses caused to you by late or missing delivery.

Please contact us – designsbyshelleyb@yahoo.co.uk or 07734 818 230 should your order not arrive within the expected time, and we will do all we can to expedite delivery. Our opening hours are Monday - Friday 9am - 5pm.

 

17. UK DELIVERY POLICY AND OPTIONS

It is our intention to make the delivery and returns processes as simple and easy for you to use as possible so enhancing your experience of using the Website, and ensuring that you receive your order safely and promptly.  Our team is committed to making this happen for you.

In the event that an item is out of stock we will communicate with you and offer an alternative if one is available, or keep in touch and advise when that product is available once more.

For personalised accessories, we use Royal Mail Signed For 1st Class Delivery to the delivery address stated on the order.  If we receive returned orders that cannot be delivered due to an incomplete or incorrect address or because of customer failure to contact the courier company or collect the goods from the depot when requested, we will refund the cost of the product less any and all delivery costs incurred by us in sending out the goods plus any additional costs incurred to return the goods to.

Please allow 3-5 working days after the item has been despatched for delivery. Other options are available upon request, please contact designsbyshelleyb@yahoo.co.uk before placing your order.

We are committed to providing clear expectations of delivery times and to communicate with you as quickly as possible should we be aware of any difficulties.  However, as hard as we may try there may be circumstances outside of our control which mean that quoted delivery dates cannot be maintained, i.e. bad weather, vehicle breakdown etc.  This will not happen often but if it does we will endeavour to communicate with you.  We cannot accept any liability for any loss or damage, whether direct or indirect, caused by a delayed or failed delivery.

We will deliver to any address nominated by you; home, work or anywhere convenient for you.  Orders will be delivered to the address provided on the order, and a signature is required upon delivery.  If there is no one in at the nominated address Royal Mail will follow its own procedures and inform you of where you can collect your order.

We do not schedule the delivery routes or times but if your delivery is time critical please contact us and we will try to help.

 

18. INTERNATIONAL DELIVERY POLICY AND OPTIONS

If you would like to place an order for a personalised accessory from outside of the UK please contact us at designsbyshelleyb@yahoo.co.uk PRIOR to placing your order to ensure that we are able to deliver to your address.  

If an order is delivered overseas the recipient will be responsible for the payment of any customs or import duties levied once the package reaches the destination country. Please note that we have no control over these charges and we cannot predict their amount. Please contact your local customs office for further information before placing your order.

 

19. RETURNS AND EXCHANGE POLICY

We hope that you will be delighted with the goods you have purchased from us.

All of our products our handmade and created custom to order and we therefore are unable to cancel orders and cannot offer a refund on any item purchased unless the item arrives damaged or faulty.

However, if you encounter any problems or are unhappy with your purchases please do not hesitate to contact us and we will do everything we can to provide a solution:

Contact Details:

E-mail: designsbyshelleyb@yahoo.co.uk

Phone: 07734 818 230

Postal Address: 44 Prestwich Hills, Prestwich, Manchester, M25 9PY

Please note that products will be your responsibility from the completion of the delivery. 

Our returns policy does not affect your legal and statutory consumer rights.

 

20. DAMAGED OR FAULTY GOODS

Should you receive damaged or faulty goods please contact our Customer Care team within 48 hours of receipt of the goods and we will discuss how you can return the faulty or damaged item. You will 

Please do ensure that you return the damaged or faulty goods in the original packaging as you received them to the Postal address specified in Section 19.  Once we have received and inspected the goods, a refund, including delivery charges, or replacement, will be arranged at our expense.

 

21. PAYMENT

We are a UK based Website operating within the UK. Purchases on the Website can be made securely using PayPal, either with your debit card or credit card or through your PayPal account.  All payments are processed in pounds Sterling (GBP).  Payment for the products and all applicable delivery charges is in advance.  We will not charge your debit card or credit card until we dispatch your order.

International credit card providers or banks outside of the UK will determine their own exchange rates and charges that you will be liable to pay.  We have no control over such rates and charges and you should check with your issuing bank you should you have any such questions.

Any local import duties and taxes that may be due are the sole responsibility of the recipient of the goods.

 

22. RETURNS FROM INTERNATIONAL DESTINATIONS

For goods sent to non UK destinations, faulty or damaged items must be returned within 35 days of receipt and in accordance with the general terms as noted in our Returns Policy, and be un-used and in their original packaging. Once we have received and inspected the goods, you will either be sent a replacement or you can receive a refund for the price paid for the goods but shipping costs and any other duties or taxes cannot be refunded.  This does not affect your legal and statutory rights as a consumer.

 

23. CUSTOMER CARE AND HOW TO CONTACT US

Our aim is to ensure that you are completely delighted with your viewing of this Website and shopping experience, with our products and with our service. However, we are here to help in any way we can with all aspects of our products and service, and if you feel can improve in any way we would be pleased to hear from you.

All the information you need on our products and service can be found on the Website but we can provide help in finding the right product for your needs, in placing an order and with any other questions you may have. You can contact us:

By Email – designsbyshelleyb@yahoo.co.uk and we aim to respond within three working days of receipt of your email.  Please always include your own contact details and an order number if relevant.

By Telephone – +44 (0) 7734 818 230

This is a standard UK mobile number.  You should consult your telephone provider for actual dialling costs.   Please note that calls from outside the UK will be charged at international rates. Calls may be recorded for training purposes.

By Post – Designs by Shelley B., 44 Prestwich Hills, Prestwich, Manchester, M25 9PY

Our staff should be available Monday to Friday – 9.00am to 5.00pm.

 

24. OTHER IMPORTANT TERMS

These Conditions and your use of the Website are governed by English law.  This means that a contract for the purchase of products through the Website and any dispute or claim arising out of or in connection with it will be governed by English law.   You and we both agree that the courts of England and Wales will have exclusive jurisdiction.  However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland. This does not affect any applicable statutory rights.

The Website and these Conditions are intended for use within the United Kingdom and although we are delighted to be of service to customers from outside of the United Kingdom we can give no warranty, either express or implied, that the use of the Website or the placing of any order through the Website from outside of the UK, complies with any applicable non UK laws or regulations.

Designs by Shelley B. may transfer or assign all or any rights or obligations under the Conditions to any third party.  You may not transfer nor assign all or any rights or obligations under the Conditions to any third party without our express written permission.

No person who is not a party to the Conditions shall have any rights to enforce any term under the Contracts (Rights of Third Parties) Act 1999.  Nothing in the Conditions is intended nor shall affect any statutory legal rights that may not be legally excluded.

The limitations of liability in the Conditions shall apply equally for the benefit of any associated company of Designs by Shelley B. as if references to Designs by Shelley B. and the Website included references to each associated company.

In the unlikely event of any part or provision of the Conditions becomes void or unenforceable it does not mean the whole contract is unenforceable, all other parts or clauses within the Conditions remain as severable and surviving.

 

25. YOUR EXPECTATIONS AND RIGHTS

Should any of the Conditions be broken by you or if any liabilities are incurred as a result of your use of the Website you are liable for any and all costs arising that we or our officers, directors, employees, agents and suppliers incur as a result of any breach including reasonable legal fees if applicable.

Should any other person use your account and/or personal information with us you remain liable unless you are able to prove that such use was fraudulent.